Please contact us with any questions at:

SOHO SHOES
Crabtree Valley Mall
4325 Glenwood Ave # 2095
Raleigh, NC 27612-4561
919.881.9055
customerservice@sohoshoes.com
hours: 10am-7pm



RETURNS & EXCHANGES

What is your return policy?
Your satisfication is important to us. If you are not competely satisfied with your purchase, you may return unworn footwear and accessories within 14 days of purchase. Please retain original invoice and shoes packaging, we will be glad to make an even exchange or charge credit. Jewelry are not returnable.

How can I return or exchange merchandise?
You may return unworn merchandise within 14 days of purchase for an even exchange or charge credit. Please follow instruction on packing list enclosed it with your merchandise and send to the following address.

SOHO SHOES ONLINE
C/O Returns
2475 Corporation Pkwy
Burlington, NC 27215

All packages must be prepaid and insured for your own protection. Please do not mail any packages C.O.D. as they will not be accepted. Returns and exchanges will be processed upon receipt.



SHIPPING

What is your shipping policy?
Our goal is to ship your order as quickly as possible. If an out-of-stock condition does occur, you will be notified of the estimated shipping date. Orders may be delayed because we reserve the right to verify billing and/or shipping information.

Standard Shipping and Handling is available within the 48 continuous states only:

Order Value Shipping Charges:

0.00 to 100.00 = $9.00
100.00 and up = FREE

Shipping to Alaska or Hawaii: Extra $25.

Shipping outside the USA: We do not ship to other countries at this time.

How can I check the status of an order?
You can also call us at 919.881.9055 Monday thru Friday 10:00am – 8:00pm EST, or send an email, referencing your order number, to: customerservice@sohoshoes.com